Shipping Policies

At PETVISTA OFFICIAL, we aim to deliver your pet products quickly, safely, and reliably. Here’s everything you need to know about our shipping process:

1. Processing Time

  • Orders are usually processed within 1–2 business days after payment confirmation.

  • Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Methods & Delivery Time

  • We offer standard and expedited shipping options at checkout.

  • Standard shipping typically takes 3–7 business days.

  • Expedited shipping usually takes 1–3 business days depending on your location.

3. Shipping Charges

  • Shipping costs are calculated at checkout based on weight, size, and destination.

  • Free shipping promotions may apply for orders meeting the minimum purchase amount.

4. Order Tracking

  • Once your order is shipped, you will receive a tracking number via email.

  • You can track your order anytime through our shipping partner’s website.

5. International Shipping

  • Currently, we ship within the United States only.

  • International shipping may be available in the future. Stay tuned!

6. Shipping Address

  • Please ensure your shipping address is accurate and complete.

  • We are not responsible for delayed or lost packages due to incorrect address information.

7. Lost or Damaged Orders

  • If your order is lost or damaged during shipping, contact us immediately.

  • We will work with the carrier to resolve the issue and replace or refund your order if necessary.

Contact Us

  • Address: 5900 Balcones Dr Ste 21326, Austin, TX 78731

  • Phone: +1 754-314-2067

  • Email: support@petvistaofficial.com

We are committed to delivering your order safely and on time, so you and your pet can enjoy your purchase without worry!