Return and Exchanges

At PETVISTA OFFICIAL, your satisfaction is our priority. We make returns and exchanges simple, fast, and hassle-free so you and your pet can enjoy your purchase with confidence.

1. Returns

  • Products can be returned within 14 days of delivery.

  • Items must be unused, in original condition, and with all original packaging.

  • To start a return, contact our Customer Support team.

2. Exchanges

  • Exchange your item for the same product or another item of equal value.

  • Exchanges depend on stock availability.

3. Non-Returnable Items

  • Used, damaged, or items without original packaging cannot be returned.

  • Some hygiene-sensitive items (like certain pet accessories) are not eligible for return.

4. Refunds

  • After receiving and inspecting your return, a full refund will be issued to your original payment method.

  • Refunds usually take 5–7 business days.

5. Shipping Costs

  • Customers are responsible for return shipping, unless the product is defective or incorrect.

  • Use a trackable shipping method to ensure safe delivery.

6. How to Initiate a Return or Exchange

  1. Contact Customer Support with your order number and reason for return/exchange.

  2. Pack the item securely in its original packaging.

  3. Ship to the address provided by our support team.

  4. Once received, your refund or exchange will be processed promptly.

Contact Us

  • Address: 5900 Balcones Dr Ste 21326, Austin, TX 78731

  • Phone: +1 754-314-2067

  • Email: [your email]

We are committed to making your shopping experience smooth, safe, and enjoyable for both you and your pet!